Cancellation & Refund Policy

Because most of our products are fresh produce and live plants, our cancellation and refund policy is designed around the perishable and natural nature of what we sell.

1. Order Cancellation

• Orders can be cancelled free of charge before they are dispatched. Contact us immediately on +91 88087 69257 to cancel.
• Once an order has been dispatched for delivery, it cannot be cancelled.

2. Returns

Due to the perishable nature of fruits, vegetables and plants, we do not accept returns once a product has been delivered and accepted, except in the cases listed below.

3. Eligible for Refund / Replacement

• You received a damaged, spoiled or visibly poor-quality item.
• You received the wrong product or an incorrect quantity.
• A plant/tree arrives broken or dead on arrival.

In these cases, please contact us within 24 hours of delivery with your Order ID and a photo/video of the issue, at contact@rajputfarms.com or +91 88087 69257. After verification, we will offer a free replacement or a refund, at our discretion.

4. Refund Method & Timeline

• Online payments: refunded to the original payment method via Razorpay, typically within 5-7 business days of approval.
• Cash on Delivery orders: approved refunds (e.g. for a cancelled-before-dispatch order where payment was already collected, or a replacement not being possible) are processed via bank transfer or UPI to the customer.

5. Not Eligible for Refund

• Change of mind after delivery.
• Natural variation in size, colour, ripeness or shape of fresh produce/plants.
• Damage caused after delivery due to improper storage/handling by the customer.

6. Frequently Asked Questions

7. Contact Us

Rajput Farms and Green Infra Pvt. Ltd.
Pariyar Road, Unnao, Uttar Pradesh
Phone: +91 88087 69257
Email: contact@rajputfarms.com